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Help & Support

FAQ's

Service questions & answers are presented here in the FAQs area.

Visit the FAQ’s
Installation/Service Visit: What to Expect

Account Questions

Questions or quick links to your cable account and email account.

Account Questions
Disconnect Request
Billing Inquiries

Chat with us

Chat with a Mid-Hudson Fiber agent and get the fastest answers to your questions.

Call 1.800.342.5400

Account & User Guides

System Status

Account Issues

Broadband Labels

Broadband labels give you clear, accurate details on standard, non-promotional rates and the performance of high-speed internet and mobile services, helping you compare service plans that fit your needs and budget.