A lineman named Paul was able to come out and install a new line within 30 minutes of arriving and was very friendly throughout the communications. Thank you MHC team for making the experience as painless as possible from their end! Was quite impressed with the service from beginning to end.
I had a few questions regarding my internet speeds
the support rep Justin answered all my questions thoroughly and promptly
Annemarie was wonderful to speak to and very polite.
Thank you for your help.
The website can be difficult to use and frustrating. Once I began a chat things straightened out quickly. I am now set up with auto pay which is what I was hoping to do
program for financial assistance with cable bills if qualified.
Thank you
Terri Derocha
Installation
👍🤗
made me feel very comfortable
Excellent prompt and courteous. Very pleased.
It’s always a pleasure talking with customer service. Always helpful and the service is always great. When it goes out from the weather it’s minimal time for reconnecting. Thanks for all you guys do.
Mike was incredible knowledgeable and patient when answering my questions in regards to extending our WiFi’s reach! Our internet service and the customer service I’ve received have consistently been top notch!
Donna was knowledgeable, courteous, and efficient
Donna was beyond helpful in setting us up for phone service through Mid-Hudson Fiber. We appreciate her help in going above and beyond in telling us what to do and immediately sending the form to import our number from the horrible Verizon. And her cheerful manner was a delight.
Customer service at mid-hudson cable has always been exceptional. They are very understanding and quick to help. I have always had mid hudson cable and always will.
Excellent response to questions and concerns
Very happy that I used the chat option. I got answers to my questions and was able to change my service, all the chat feature, no long waits on hold!
MH was quick with my request. I’ll be sad to leave them as my new location is not serviced by them.
Great job
Thank you mid-Hudson Cablevision for your very helpful information on the new changes coming soon with the new high speed fiber cable. Everyone of your customer service representatives should be applauded and thanked for the very good job they do every day explaining all these new changes. As a former wartime veteran and now retired senior citizen, I want to give a special thanks to Mid-Hudson Fiber for the generous 6 month discount that definitely helps us seniors on fixed income!
Tech #85 was excellent. Very friendly and his work was very professional. He explained the work he was performing. Top notch service. Great employee for mid Hudson cable. Thank you.
Had an issue with internet today sent a text and was answered in a timely matter and fixed the issue.. great service
Excellent staff at the call center/offices. No wait time and was greeted by a patient and capable staff member that was able to resolve my complicated billing refund with ease.
While I’ve now moved from your service area, my whole experience from an amazing installation tech, to service, billing and now close-out, has been friendly and smooth.
Keep up the great work Mid-Hudson Fiber. You are a standout!!!!
I inquired today about a program for existing customers and texted with Ray. He actually suggested a start up program that fit my needs better than my plan I had. Thank you so much Ray!
Wonderful customer service!
Donna who answered my call is so organized and helpful. And So kind.
We found that the response after hours was extraordinarily quick and thorough and the communication channels were readily available even at this time. Great job thank you.
I was looking to transfer my account. Randy@ ext:8135. Gave superb costumer service. Took her time with me answered every question. Made sure the transfer went smooth and it did. When I called her back with more questions again she was amazing. Thank you for all your help.
Helpful n efficient
Great job today Great customer service at MHC
I needed to adjust our MHC services. I called twice and spoke with two different customer service representatives. Both were quite pleasant and knowledgeable about the questions I asked regarding charges. Thank you for employing such kind and helpful people!
Carl
Just a compliment for your rep. Patient n kind n thorough
I have conversed with (Donna) on various technical issues 3 times..She solved all 3 issues right on the phone with me..She also gave me valuable suggestions about things I should know..I am Old School and I always need direct telephone help..Thank you Donna., For your patience and understanding..
Always great service from the folks at MHC! The gigabit internet service is working great too!
Customer service has been great , wish fiber optic was an option in my area .
Always fast and efficient service. Anytime there is an issue they seem to get it resolved quickly for me. Appreciate the service they provide!
Donna could not been more helpful then she was. She is what Mid-Hudson associates should strive for.
Plus 5 more stars.
MidHudson always has the best customer service whether it’s technical help or account help. We use them for our 2nd home and I can directly compare them to our nyc service. It’s like night and day…with mid Hudson I can speak to someone local in the area who is well-versed in any of the offerings and technical troubleshooting. They are always able to solve our problem and it truly helps that they are always so kind. Refreshing service!
Good service
In the three years we’ve been customers, we’ve never had a single outage or issue. So we’ve only met service people for the initial installation and the recent upgrade, who came exactly when they said they would, and were polite and very helpful. My billing questions are always answered by friendly reps who handled them immediately. One reviewer thought you were expensive. We used to live in Westchester County, NY, and paid nearly twice as much for Verizon and their abysmal service.
I am thoroughly happy with Mid-Hudson Fiber!
Ranier was beyond professional and extremely helpful
Ray was extremely helpful with a problem I was having. He promptly answered and fixed my issue within minutes. Great customer service and I appreciate him very much.
Happy with service given ,and that someone was there to help at 7 PM in evening.Yhank You
always great customer service,especially today with Donna,so pleasant,patient and professional and resolved my issue immediately to my great satisfaction…thank you !
thank you for your employee that helped me. very helpful and helped me in no time at all.
karen gallo
Everyone I’ve had contact with has been super helpful and simply lovely.
The technician Josh was very helpful, knowledgeable and personable. I was having issues with Wi-Fi not connecting. He found the problem and fix it right away. What a great young man you should be proud to have him work for your company.
Everyone at MH Cable are always so kind and helpful. They are always understanding. Wouldn’t go anywhere else.
My experience with Mid-Hudson cable was very nice I got right through they answered all my questions I’ve actually enjoyed being with Mid-Hudson cable they’re a good company
Donna and Joanne in billing department are the kindest most helpful people in that office. If I could explain how kind and helpful they are I would say I have never ever called and had a problem with either of them. They remember me and are always willing to help me to the best of there ability. My daughter had to do online schooling and I have been in a position a few time where I just couldn’t make the payment that day and they have never let her miss a day of class. I can’t say enough kind words about them. They are amazing.
The tech helper was so patient and helpful. Thank you for a successful solution.
Mid Hudson Cables customer service has improved a lot over the years. The technicians are quick to respond and very helpful.
Excellent, efficient, convenient service. Ray helped us figure out the best way to add cable to our internet service and stay close to our current internet monthly rate.
Hi,
I am so pleased to have worked with dawn today in regards to my bill. I am so grateful for the kindness patience and excellent customer service she provided me. Love my mid Hudson cable. Thank you Dawn.
My teach did am awesome job getting is back up for service
Mid Hudson staff are very professional, and answer all questions and concerns, as a member since 1990 I can truly say it’s a pleasure to be associated with mid Hudson cable vision………
Had good service with midHudson cable.
Customer serice was very friendly
Mid-Hudson Fiber has been terrific with the services I receive. I have been with them for a long time and the people who I have corresponded with were professional and friendly. I would recommend them to anyone.
Mike was great and professional
The two men that arrived today were FANTASTIC , Brandon 68 & Ethan 98 .
They knew exactly what was needed , also answered all our questions.
They took their time, they were very through, and did a great job.
I appreciated the expertise and knowledge they had to do their job.
They were very courteous.
I thank you for these great employees.
I called today to set up a new account and Anne Marie was super helpful and made it very quick and easy. I already know from friends that MHC has great and reliable service, so I’m happy to be a new customer.
The customer service so far has been great. They ran the service to my house the same day I set my appointment.
Customer service is excellent!
I spoke with Dawn via the text message customer service option and she was very helpful, managed to provide a discount to our current plan, and was patient and thorough. Thanks, Dawn!
Quick and friendly customer service.
Thank you!!!
Fantastic. Quick, polite, and professional. A pleasure to do business with.
Always polite and knowledgeable service!
Thank you
Just wanted to say that dealing with Mid-Hudson cable is always a good experience. Joanne was very professional and a quick response time.
Thank you for being kind and professional. Everyone that I spoke to was friendly and helpful.
Fabulous customer service. Fast easy to talk too. Very helpful with any situation or question you may have.
Alice was terrific in helping resolve an need for our account.
She stopped through a somewhat tricky process and made things on this end flow so much more easily.
Very grateful.
I had fast and friendly service today! Thank you!
I spoke with someone today, although I didn’t catch his name he helped me out so much!
Ray was a pleasure to work with and helped me clarify a lot of my confusion. I hope he’s recognized as someone integral in keeping me here with your service.
Very helpful, great service, love the texting feature!
Great customer service team with quick and friendly responses to all questions. Ray was great to work with, thank you!
Just want to give a big thumbs up to customer service and tech service. I didn’t think I was getting the 300 Mbps internet. Just replied to a FB post. Within 24 hrs I was messaged and everything was checked and explained to me by Mike, tech service. I’m good. Thanks
Thank you to Dan D for wifi and eero installation. He was very personable and professional. Not to mention on time and polite. Thank you again!
Both internet services and customer service has been amazing!
Joann was very helpful and kind! 5 stars!
Joshua Pignotti was my install tech who hooked up my wifi service and did a fantastic job. He was on time, hard working, knowledgeable and very kind. Any future work that we have done I will for sure be requesting Joshua specifically, he made things fast and easy! 5 stars.
Alice was very helpful in sorting out my problem
Had a problem with our internet. Submitted a chat and was able to start texting with tech support within minutes (at 8:30 pm). Problem was fixed within minutes.
I have only had internet service through mid-Hudson cable for a short time. So far my son is very impressed by the speeds of just the cheaper internet offered . He streams every night with no issues at all. We are from an area that had a different cable company that was so bad this is the first time in many years I have even had internet in my home. Thank you mid-Hudson Cable!!!!!
I called for help programing my remote to a new TV. The technician got me straightened out very quickly via text messages. Great job. Thank You
Great service!
Answered all my questions and they took action as soon as they got notified
Excellent customer service
Very helpful, answer all my questions.
I requested a change in service and it was processed in a timely and professional manner
Daniel was OUTSTANDING! He came to our home on the coldest day of the year, never complained once. He went above and beyond to fix our service.
I have never been able to make a cell phone call from our home on my cell phone. Dan fixed that along with our service. I have serious health issues and need to send daily medical levels- our service had been dropping all the time making this life saving information impossible. Daniel is thoughtful, kind, and his work ethic is impeccable. He speaks so highly of your company and loves working there. Please make sure he is valued and appreciated!
Warmest thanks and regards,
Ritamary Montano-Vining
On the rare occasions that my internet goes out I utilize the chat feature and my problem get fixed in no time!
Thank you for all your help and patience
Always right there to help. Love it!!
Very quick response on chat! Problem fixed! Great job!
Very helpful and quick response.
Outstanding internet service, and outstanding customer service. Since they ran fiber-optic to my home, I have rarely had an outage… in 2 years I have had only one outage that lasted more than an hour. The other couple of outages were under 15 minutes. Tech support is excellent. Super-fast upload and download speeds. Overall excellent company and excellent staff. Great price too.
Donna was courteous, informative and solved my issue with ease. Great job, thank you.
I really respect their customer service’s attitude towards customers they are very pleasant. I enjoy the service I get!
Dawn was quick and efficient with helping me complete my task
Mi-Hudson Cable’s service and offering continue to improve as time goes on
Mid-Hudson cable has the best channels in their broadband package. I love the channels that has all the old TV shows that I grow up with. Great company,keep up the great work and all the old tv shows,nit to mention excellent customer service and great installation on the day,and on time.10+ stars.
Great customer service! My questions or concerns are always dealt with professionally. Anytime I call everyone is very helpful.
Great service
I enjoy MHC, however, even though you are reliable, I am now trying to open an account with Boost Mobile it would save 30.00 per month for a faster download speed. If you could reduce your I would stay with you. If other companies offer competitive pricing, I believe you could do the same.
Awesome people thank u
Great customer service
Absolutely fantastic. Helpful friendly prompt customer service at anytime. Willing to help and please me everytime.
The person who was assisting me was polite and patient. It was greatly appreciated
Thank you Dawn helping me with my account questions!
We have had Mid Hudson cable forever! Simply the best!
Excellent customer service!! I was having trouble getting my remote to pair with my televisions and Ann Murray in customer service took her time and had a lot of patience to help me set up my remotes. Thank you so much Ann Murray in customer service!!!
Always professional. Always try to problem solve. Always pleasant !
Great customer service
Good and fast set up. Very grateful
Terrific service once again. I have used that chat function several times. I get a response very quickly, am directed to the appropriate department and have been able to get my issues resolved very quickly. Highly recommend Mid-Hudson Fiber!
I appreciate the help I received from Dona when I called with questions about my equipment. She really went above and beyond!
Speedy and helpful reply to my questions about slow internet speed. I was honestly not expecting much help, but was pleasantly surprised!
Mike got my wifi working again in no time….on Christmas morning! Great service!
Service was excellent, helped me even down load the app
Fast reliable friendly reasonable
Vernon, the customer service representative who answered my call was very friendly professional and knowledgeable! He helped me update changes to my profile and patiently explained various service change options I asked about and then made the changes I requested… all in a timely fashion. Thank you Vernon!
Just spoke to Joanne
Very helpful and very pleasant to talk to.
Joanne helped me with all my needs.
Thank you
And happy holidays to all.
Debbie Wahl
Very happy with mh cable,especially Vernon at mid Hudson. He got me straightened out so I could watch the bills game on Saturday night. To be able to talk to a human on a Saturday night is amazing. And the guy seemed glad to help. Great service
Great service techs, nice install, thank you!
Dan and Jason were both very professional and helpful. They told me what they were doing and why they were doing it. They were awesome to talk to and did a awesome job overall. Thanks again for all the help.
Been offered other internet services yet refused I’m happy with Mid-Hudson cable. technical support response at the right time
Set up was easy and seamless. Donna was great walking me through the process and getting my account set-up.
I am new to mhcable but I am very happy so far
If this survey is just about the service I received today on the phone then five stars! 🌟🌟🌟🌟🌟
But the price of service should take into consideration those of us on a fixed income – Social Security. Making this bill every month is going to be tough.
Have enjoyed Mid-Hudson Internet and phone. Had a billing question and even on a Saturday received a prompt and courteous text reply from Rebecca answering my question …..
I was pleasantly surprised to find that my monthly bill would be significantly lower once I switched to Broadcast Basic only. Rebecca was very helpful.
I texted with Mikayla tonight. She was very helpful with quick resolution!
Knowledgeable and courteous as always!
Always friendly helpful customer service
I spoke with Donna this morning. She helped me set up internet. She was very helpful, informative, and polite.
Great service as always. Thank you!
Our technician Jason was great! Friendly, informative, prompt, and a total pro. Got us set up in no time and gave us great advice to make our experience the best it could be.
Very helpful! Hopefully the tech can resolve the issue!
Very helpful
I needed my account number to enroll in auto pay and pay my bill. I used the chat on a Sunday and was responded to and helped in minutes!
Wonderful customer service. Ray was extremely nice and patient and very helpful. He was informative and got me what I needed.
Initially I called and spoke with Donna and then Randi. Both were very polite and helpful regarding arranging to pick up a replacement tv remote. Then I spoke with Rebecca and she was very helpful and patient helping me to program the remote. I have always had very positive experiences with MHC staff,
Hudson cable’s customer service is a refreshing experience in dealing with communication services. What ever they are doing with their employees is working. The person I was dealing with were courteous, considerate and extremely helpful. Thank you!
Courteous, professional and knowledgeable. Doesn’t get any better
Great customer service and response time. Didn’t just try to sell me an upgrade. Sending a tech out first to make sure everything is set up right and working properly first.
A Midhudson Cable representative helped me figure out a wifi connection problem by text over the weekend. The directions were so clear and easy to follow on my own. And so convenient through text! I was so happy to have someone go out of the way to provide support. Thank you so much!!
Very helpful!
Excellent technical support! Will always recommend M-H Cablevision.
Thanks for all the help
She was very pleasant
Whenever I have an issue the mid hudson cable staff always are so kind and helpful. I could never express how much I appreciate the time they take to help me when needed.
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